Privacy Policy
At SpinJoy Studios Company Limited ("we" or "us"), your privacy is our priority. To bring you the best gaming experience possible, we may collect, safeguard, use, and share certain information when you interact with our mobile games, websites, and other platforms (collectively referred to as "Services"). This Privacy Policy explains exactly how we handle your data in a clear and transparent way.
We value the trust you place in us when sharing your personal information. This guide outlines why we need your data, how we use it, and the strict steps we take to keep it secure. By playing our games or accessing any of our Services, you are agreeing to the practices described here. If you are not comfortable with how we manage your information, we kindly ask that you do not install or use our Services.
Collection and Usage of Information
As you use our applications and games, we may collect different kinds of data to deliver a richer gaming environment and keep our Services running smoothly.
Game Play Data
During your time in our games, we track details about how you engage with our Services and other players. This may encompass your unique Player ID, game progress, device identifier, IP address, or any other data that helps us refine your experience and ensure everything functions correctly.
For games that include scoreboards or rankings, we will capture your scores, achievements, and player name, and show them on global leaderboards. This makes the competition more exciting by letting you see how you stack up against others. Keep in mind that anyone playing the game can view your stats and name. Being part of these ranking features is central to how the game is designed, so by playing, you agree to let us collect and show your gameplay achievements.
User Device and Location
Sometimes we need details about the device you are using and where you are located to fix technical issues or to see how our communities play. This could cover your username, Player ID, unique device identifiers, operating system details, device type, advertising identifiers, IP address, and regional data.
We may utilize these details to understand what content you prefer, monitor your activities within the app, and present or refine ads specifically suited to you. If you prefer not to see personalized ads, you can read the "Opt-out of targeted advertising" section for instructions.
If you explicitly allow us, we may retrieve exact location coordinates from your device. This precise data is used strictly for in-game features, such as matching you with nearby players or optimizing local game events.
Third-Party Login Services
If you choose to link your account using external providers like Apple's Game Center or Google (these are "Login Services"), they will ask if you are okay with sharing parts of your profile with us. The details handed over could be your account ID and general location like your city or country. We securely record this data following the rules set by those login providers.
This information helps us quickly set up your player profile, confirm who you are when returning, and let you seamlessly jump into our experiences. Sometimes these providers also offer a way for you to broadcast your game progress to your friends. Should you ever want us to erase the profile data acquired from Google or Game Center, simply send a request to contact@spinjoystudios.com.
Customer Support
Whenever you reach out to our Support Team for help, we might gather technical inputs like your device model and OS version, along with your nickname, Player ID, email address, physical location, and the specifics of your problem. This ensures we can quickly accurately diagnose and solve whatever issue you're facing.
Payment Information
If you buy items within our games, we might process payment details to assist our third-party billing partners. However, these financial details are only held momentarily in an encrypted format that we cannot access. We do not permanently save or directly handle your credit card or billing information.
Forum and Private Conversations
Any text you share in our public discussion boards or through in-game direct messaging is collected to help us ensure a safe and enjoyable community environment. A "private conversation" includes things like exchanging direct messages with a friend in our app. Be aware that because these are social features, the content you share might be seen or noted by other users. If you'd like us to take down any personal details you've posted in our official forums, please email contact@spinjoystudios.com.
When you sign up for our communication forums, we ask for your email address. This is primarily used to send you essential updates about rule changes or major announcements regarding the community. Sometimes, we might also reach out for feedback on your gameplay or let you know about upcoming game events. You can stop receiving these promotional messages whenever you want by contacting contact@spinjoystudios.com.
Websites and Social Media Features
Browsing our official websites allows us to learn about your preferences so we can make the site better for everyone. To do this, we record details like the web browser you use, your language setting, the site that linked you to us, and general data about what pages you look at.
Our web pages might feature integrations with social networks, like a "Share" or "Like" button from Facebook. These interactive elements can track your IP address and the specific page you're reading, and they often use cookies to work correctly. Because these widgets are operated by external companies, any data they handle is subject to their own privacy rules, not ours.
Disclosure of Your Information
Your personal data remains private with us. We will only distribute it outside our company in these specific situations:
- If you have explicitly permitted us to pass your details to external partners for their promotional activities.
- If we are legally compelled to do so, such as obeying a court order, cooperating with law enforcement, or defending the legal rights and safety of our company and our player base.
- When we hire trusted contractors or service vendors to assist us, like handling customer service inquiries.
- When we aggregate data so that it no longer identifies you personally, which we might share with advertisers or industry partners.
- In the event that our business is sold, merges with another entity, or undergoes a major corporate restructuring. We will make sure to announce any such profound shifts on our website or via email.
Transfer of Information Overseas
Because we provide games to players all around the world, your data might travel across international borders. Keep in mind that privacy laws differ widely from region to region and might not be as strict as the laws where you reside. Regardless of where your data goes, we are committed to defending your privacy as outlined in this document, even if the destination country lacks the same rigorous legal frameworks found in places like the European Union.
We rely on global cloud infrastructure to power our network. As a result, critical data—such as your Player ID, device specs, IP address, and game progress—may be hosted on servers located in the United States, managed by Google Inc. This data remains on file until you request an account deletion.
To maintain seamless, real-time multiplayer features worldwide, our systems continuously sync data through Google's cloud. Because this cross-border transfer is essential for the games to function, you cannot use our Services without accepting these data transfer practices.
Cookies and Similar Technologies
To make our platforms work seamlessly, we often use cookies or comparable tracking technologies to gather general, non-identifiable statistics. A cookie is simply a tiny data file placed on your hardware by our servers when you run our apps or visit our sites. We rely on these mechanisms to analyze performance, fix bugs, and customize your settings, all of which help us deliver a more polished and enjoyable product.
Required Cookies
Certain cookies are strictly necessary to keep our environment safe and functioning. They allow us to detect malicious behavior, block fraud, and enforce our usage rules to protect everyone. Because these are critical for the app's basic operation and security, you cannot disable them without losing access to our games entirely.
Performance and Functional Cookies
These optional tracking tools help us study how players interact with our portfolio. By counting active users, logging typical device types, and observing which features are most popular, we can generate statistical summaries. These anonymous insights are invaluable for deciding where to focus our development efforts and how to upgrade overall performance.
Advertising Cookies
These elements are used specifically to tailor promotional content to your interests, whether you're viewing ads inside our apps or across the broader web.
It is common for our integrated ad partners and external providers to drop their own cookies on your device when you interact with their banners or videos. Since these secondary companies operate independently, they have their own data collection practices that we do not govern. We advise you to read their respective privacy statements if you wish to understand or control how they profile your digital footprint.
Ad Partners
We work with the following advertising partners:
- Firebase: Privacy Policy
- AppsFlyer: Privacy Policy
- Facebook: Privacy Policy
- MoPub: Privacy Policy
- Google AdMob: Privacy Policy
- IronSource: Privacy Policy
- Unity Ads: Privacy Policy
- Vungle: Privacy Policy
- AppLovin: Privacy Policy
- AdColony: Privacy Policy
- MOLOCO: Privacy Policy
- Twitter: Privacy Policy
- TikTok: Privacy Policy
Security of User Information
Safeguarding your privacy is incredibly important to us. We adhere to top-tier industry practices and have deployed numerous physical, technological, and procedural defenses to prevent your data from being lost, damaged, or accessed by unauthorized individuals:
Upgraded Network Defenses
Our servers are protected by rigorous firewalls and continuous monitoring systems to thwart hackers, malware, or other cyber threats. We also mandate the use of heavy encryption protocols whenever data is traversing our network or moving between databases, ensuring bad actors cannot intercept it.
Staff Training and Oversight
Everyone on our team undergoes habitual training to stay sharp on the latest data protection norms. We also employ a dedicated privacy manager whose sole responsibility is to oversee how data is managed, formulate safe practices, and mitigate any potential vulnerabilities.
Controlled Physical and Digital Access
Any physical servers or hard drives holding sensitive material are kept in tightly regulated, physically locked zones. Likewise, digital repositories are cordoned off and can only be accessed by a very small group of highly vetted employees who require access to perform their operational duties.
Information Retention
Your standard profile details remain with us as long as your account is active or while we are actively providing you with our games. Certain elements, such as leaderboard performance and historical game data, might be kept for analytical reasons even after you leave, though we ensure it is anonymized. Should you wish to permanently close your account or demand we stop using your info, simply email contact@spinjoystudios.com.
When addressing support tickets, technical information—like your game version, OS, Player ID, and recent match stats—is relayed to our support infrastructure hosted by Google Inc. in the US. We only acquire this to effectively troubleshoot your issue. We guarantee that all data tied to a support interaction is comprehensively destroyed exactly three years after your ticket is closed.
Opt-out of Targeted Advertising
If you prefer not to receive tailored mobile advertisements, you can easily disable them at the system level. Navigate to the privacy controls on your smartphone and activate "Limit Ad Tracking" if you are using an Apple device, or switch on "Opt-out of interest-based ads" if you are an Android user.
Access to Personal Information
Whenever you need to correct outdated profile details, or if you decide it's time to stop playing, you can manage, overwrite, or discard your data straight from your in-game profile menu. If you need assistance doing this, just drop us a line at contact@spinjoystudios.com. We are also happy to export a digital copy of the data we hold on you if you ask.
Your Privacy Rights
You hold several vital rights regarding your own data:
Access Permissions
You are entitled to ask whether we are holding your data, and if so, what exactly we have on file. You can check many of these inputs via the app's settings menu or formally request a breakdown by emailing contact@spinjoystudios.com at any time.
Correction Entitlements
We do our best to keep your records precise and current based on what you supply. If you discover any inaccuracies in your profile, you hold the right to have them fixed immediately. Contact us at contact@spinjoystudios.com to initiate a correction.
Deletion Privileges
In many scenarios, you are allowed to ask us to completely erase your personal data from our servers, or ask us to freeze any further processing of it. Send your deletion requests to contact@spinjoystudios.com.
Revoking Authorizations
Whenever you have opted-in to data processing, you can always change your mind and revoke that blessing without penalty. Keep in mind that withdrawing consent doesn't retroactively make past processing illegal. Reach out to contact@spinjoystudios.com to adjust your permissions.
Data Transferability
You maintain the right to ask for a portable digital copy of all the info you've actively handed over to us, delivered in a common file format, so you can transition it to another service provider if necessary.
Objection Allowances
You have the authority to push back against our specific usages of your data, particularly for things like direct marketing or profiling, as detailed throughout this document.
Filing Grievances
If you feel your privacy rights have been violated, you can bring the issue to an official Data Protection Authority. For players residing in the EU, you can direct complaints to your local European supervisory body.
Rest assured, we never make substantial, automated algorithmic judgments or engage in blind behavioral profiling using your personal data.
Collection and Use of Children's Personal Information
Our services are not built for young audiences, and we intentionally avoid collecting data from individuals under 17 years old (or under 16 across Europe) without direct approval from a legal guardian. If you fall below these age thresholds, please stop using the app and do not submit any identifying data to our servers. Various regions, platforms, and specific games might enforce distinct age limits, and if you aren't old enough to comply with local laws, you must steer clear of our Services.
Should we accidentally absorb personal data from a minor beneath the 16/17 age mark without authorization, we will rapidly isolate and purge those records from our databases. If you suspect that a young child has bypassed our safeguards and shared their info, alert us immediately at contact@spinjoystudios.com.
It is a steadfast rule that anyone considered a minor in their country must have their parent or authorized guardian review over these rules and agree to them. We strongly recommend that parents maintain a watchful eye over their kids' online activities, guiding them on the acceptable usage of games, chats, and mobile applications.
American Data Privacy Rights
This segment is tailored specifically for users residing in the United States. In accordance with US state rules, American players hold the right to uncover exactly what details we store about them, to demand the deletion of that data, and to opt out of having their information shared. Rest assured, we do not commercialize or sell your data, and we will never refuse service or discriminate against you for seeking to enforce your privacy rights.
Opt-Out Permissions
We only leverage or distribute your data strictly as defined in this document. You maintain full authority to restrict us from engaging in data-sharing practices at any time.
Do-Not-Track Receptivity
Various state laws, including those in California, require us to state how our systems interpret "Do Not Track" broadcasts from web browsers. As there is currently no universal consensus on how these signals should be processed, our platform does not automatically alter its behavior upon receiving a Do Not Track trigger.
Applying Your Rights
To activate any of your state-granted privacy privileges (including California-specific rights) or to ask clarifying questions about our methods, please reach out via email to contact@spinjoystudios.com.
Changes to the Policy
From time to time, we may revise this Privacy Policy to better align with new features, legal requirements, or evolving business goals. Should we make profound amendments that could negatively impact how your data is treated, we will do our best to send an advance notification. If you ever disagree with a newly published version, your only recourse is to discontinue playing our games and shut down your associated accounts.
Contact Us
Should you require further clarification on how we safeguard player data or if you need help resolving a privacy-centric concern, please don't hesitate to reach out using the details provided below:
SpinJoy Studios Company Limited
contact@spinjoystudios.com